The purpose of communication skills training is to improve the ability to inform and persuade the customers. This workshop will enhance verbal and written communication skills, thus improving the quality and effectiveness of business communication.
Program focus on:
Verbal Communication
Non-verbal Communication
Self-introductions
Dynamic Communication Skills
Real listening, the way to absorb all of what’s being said
How to “ tune in” to the feelings of co-workers
Pinpoint hidden messages in a complaint and avoid sending the wrong messages
How to establish limits when others are infringing on your time
How to say “no” – under pressure and without hurting morale
How to make requests that are accepted, without arm twisting
Learning Outcomes:
To enable participants create a lasting positive impression when they meet customers for the first time and improve relationship with the employees and customers