Basics of Customer Service

Overview:

The session is customized to distinguish between good and bad service and to prioritize customer needs. 

This workshop will address the following key areas:

• How does our organization determine customer needs and expectations?
• How do we measure if customer needs have been met?
• How to be customer focused – listening, communicating, measuring, customer satisfaction
• How to exceed customer’s expectations
• Importance of Positive body language

Learning Outcomes:

• What Customer-Care is?
• How important is customer-care in our organization?
• How is customer-care managed in our organization?
• Consequences of good/bad customer care.