“You don’t get what you deserve, you get what you negotiate”
Negotiating with customer is an art to learn because you have to work with your customer to achieve both your goals and customer satisfaction. But mostly the managers/officers are not concerned with importance of knowing how to negotiate successfully for the desired outcome and long term relationship with the customer.
Good negotiations help you build better relationships, deliver lasting quality solutions and you can avoid future problems and conflicts, rather than poor short-term solutions that do not satisfy the needs of both parties. It’s a matter of give and take. One must aim to create a courteous and constructive interaction so that it’s a win-win for both parties. A good negotiation leaves each party satisfied and ready to do business with each other again.
This training session explains why negotiation is important, and outlines strategies & tactics for negotiating well. A learned negotiator can make a conscious decision about what type of strategy to use in discussion, based on factors such as the significance of the relationship & the importance of desired results.
Learner Outcomes:
Skills required to be a successful negotiator
Negotiation does not end with the agreement
How negotiation can give continuous repeat business & provide referrals and other business leads
Understand negotiation process (REPA) and techniques
How to deal with client’s arguments during negotiation
How to build good long term business relationship by using negotiation power and skills
Basic element of successful negotiation
How to apply “LEARN” principle for good negotiation
