Personal Effectiveness through Grooming & Presentation
Overview:
When you are speaking in public you may be representing your organization or just yourself, but it is still you on the front line. Yes, it is you that the other person or audience sees and before you have time to open your mouth and gives an account of yourself, certain assumptions; both consciously and subconsciously have been made by them.
The reflection that stares back at you from a mirror is not necessarily a true likeness of the face known to family, friends and colleagues, because they will see you off-guard, in repose, concentrating on a task or listening to them. Personal appearance is an often disregarded part of the communication & presentation skills.
In today’s business environment it is really difficult to survive without these attributes that give an edge over your competitors. This workshop will build your confidence in facing clients, supervisors & even your colleagues. Every one of us is not blessed with the best height, looks and body but that doesn’t m an that we are incapable. All we need is to make an effort to encourage
and assist ourselves to maintain a pleasing and attractive appearance.
Course Outline
Introduction to Personal Grooming & Presentation
Grooming Techniques
Physical appearance
Social Behavior
Impact of first impression
Role of body language & dressing
Good business etiquettes
How people should behave in a business world
Handling difficult situations and customers
Voice modulation and speech
Importance of telephone etiquettes in business
Who should attend:
The session is specifically designed for General Managers , Managers, Officers, Entrepreneurs, and Frontline Officers/Supervisors interacting with customers on daily basis
Learning Outcomes:
1. Personal Grooming
Leave favorable impression
Win & maintain good customers
Make one feel good
Limiting body movement to minimum
The art of sitting/ standing/walking
Enhancing facial expressions
Deal the customer confidently
The power of corporate dressing
2. Personal Presentation
Cleanliness routine
Introduce yourself properly
Choose your best outfit
Interact to engage and learn not to show power and status
