Talking on the telephone is an art. Difficulties do arise when we speak over telephone. To overcome difficulties such as lack of confidence, language barriers etc. we have to improve the conversation via rehearsals.
Voice reflects attitude. Even if the words are correct and intended to be polite, tone could imply the opposite. However, there is a best practice range with in which your voice sounds confident and most importantly professional. Training covers telephone etiquettes requires being more professional and efficient during conversation.
Learning Outcomes:
Smile at the beginning and at the end of the sentence works like a magic
Understand the call structure
Deal with different types of callers appropriately
